Privacy Policy

vin2bill ("we," "our," or "the app") is a mobile automotive invoicing app for the mobile trade — mobile auto locksmiths, mobile mechanics and repair techs, mobile detailers, and tow truck and recovery operators. This Privacy Policy explains what information the app collects, how it is used, where it is stored, and the choices available to you.

This policy applies to the vin2bill mobile application and the vin2bill website. By using the app, you agree to the practices described here. If you are a customer of a vin2bill subscriber (for example, a vehicle owner who receives an invoice), sections 3 and 9 are especially relevant to you.

We collect only the information needed to decode vehicles, build invoices, and operate your account:

• Vehicle data: VINs (vehicle identification numbers), license plate numbers, and decoded vehicle details (year, make, model, trim, engine, and related attributes such as RPO codes) obtained from our decoding services.
• Customer records: names, phone numbers, email addresses, and mailing addresses you enter for the people and businesses you bill.
• Invoice and business data: line items, parts, labor, mileage, taxes, payment status, and related job details.
• Photos and signatures: job photos, vehicle photos, registration documents, and payment signatures you capture in the app.
• Inventory data: parts, key blanks, fobs, transponders, and supplies you track, including supplier files you upload (such as CSV inventory files) and customer lists you import (such as XML files).
• Account data: your name, email address, password (stored only in hashed form), and business profile details.
• Subscription and payment data: your plan, billing interval, and payment status. Card details are handled by our payment processor — we never store full card numbers on our servers.
• Technical data: device identifiers, app version, operating system, IP address, and diagnostic or usage logs needed to keep the service running and to troubleshoot problems.

We do not collect more data than is listed above, and we do not sell your personal information.

We use the information to:

• Decode VINs and license plates and return accurate vehicle details.
• Create, deliver, and track invoices (by text message or email) and record payments.
• Maintain your inventory, deduct sold items, and alert you when stock runs low.
• Provide your account, authenticate you, and manage your subscription.
• Send you service-related emails, such as daily sales and inventory reports you enable, and account notices such as password resets.
• Maintain records you can search and export for bookkeeping, tax, and audit purposes.
• Maintain the security, performance, and reliability of the service.

Your data is stored on secured servers with access restricted to authorized personnel and systems. Passwords are hashed, and connections to our services are encrypted in transit using industry-standard encryption (TLS).

While no system can guarantee absolute security, we apply reasonable technical and organizational measures appropriate to the sensitivity of the data we hold. We do not claim any specific security certification unless we publish it in this policy.

The app relies on a small number of service providers to function:

• Payment processing (subscription billing and customer payments): our payment provider processes card and mobile-wallet transactions under its own privacy policy.
• VIN and license plate decoding: vehicle data is retrieved from third-party decoding services.
• Email and text delivery: messages such as invoices and reports are delivered through email and messaging providers.
• Cloud hosting and infrastructure: the services that run the app and store its data.

These providers process data only as needed to deliver their service to us. We do not share your data with anyone else for their own marketing or advertising purposes.

We keep your business records (invoices, vehicles, customers, inventory, photos, and signatures) for as long as your account is active, because these records are the product you use for bookkeeping, taxes, and audits.

If you cancel your subscription, your data remains available for a limited grace period so you can resubscribe or export it. After that period, we delete or de-identify account data. Some records may be retained longer where required by law (for example, tax or financial record-keeping obligations).

You may request deletion of your data at any time by contacting us (see section 10).

Depending on your jurisdiction (for example, if you are covered by the GDPR in the EU/UK or CCPA/CPRA in California), you may have rights to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate data.
• Delete data we hold about you, subject to the retention duties described in section 6.
• Export your data in a portable format.
• Object to or restrict certain processing, or withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details in section 10. We will respond within the timeframe required by applicable law.

vin2bill is a business tool intended for professional use. It is not directed at children under 13 (or under 16 in the EU), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

If you received an invoice from a vin2bill subscriber, your name, contact details, vehicle information, and any photos or signatures captured at the job were entered by that business — not collected by us directly. That business is the controller of your data. We process it on their behalf to deliver the invoice and keep their records. For questions about your data, contact the business that served you; you may also contact us using the details below.

Questions, requests, or complaints about this policy or your data can be sent to:

• vin2bill — Vin2Bill.com
• Email: hello@vin2bill.com
• Mailing address: Only available upon request.

We may update this policy as the app evolves. The "Last updated" date at the top will change whenever we do, and significant changes will be announced in the app or by email. Continued use of the app after an update means you accept the revised policy.